Effective Date: 01.01.2025
This Privacy Policy (hereinafter referred to as the “Policy”) outlines the procedure for processing and protecting personal data of users provided to VMTech DOO Beograd (PIB: 114779614, Registration Number: 22069152), registered in Serbia.
We strictly adhere to the Personal Data Protection Law of the Republic of Serbia and the EU General Data Protection Regulation (GDPR), ensuring the security of information received from users.
1. What data do we collect?
In the course of providing our services, we may collect the following data:
- Identification data: name, surname, email address, phone number.
- Technical data: IP address, browser and device information, cookies.
- Interaction history: data on site visits, page views, and activity.
2. How do we use your data?
The collected information is used for:
- Processing orders and providing services.
- Customer feedback and support.
- Improving service performance and personalizing user experience.
- Analyzing traffic and marketing campaigns.
- Compliance with legal requirements.
3. Data transfer to third parties
We do not transfer personal data to third parties without the user's consent, except when necessary to fulfill our obligations to the client (e.g., transferring data to logistics or payment partners).
We only work with reliable services that comply with GDPR requirements:
- Payment systems: Stripe, PayPal, AltaBanka, Banca Intesa Beograd, Raiffeisen Bank Serbia.
- Logistics partners: DHL, DPD, Posta Srbije, AKS Express Kurir.
- Analytics systems: Google Analytics, Facebook Pixel, Yandex.Metrica.
4. Data storage and protection
We take all necessary measures to protect information from unauthorized access:
- We use SSL encryption when transmitting data.
- We limit access to data for employees working with confidential information.
- We regularly update security systems.
5. User rights
According to GDPR and Serbian legislation, you have the following rights:
- Right of access – request a copy of your personal data.
- Right to rectification – change or update inaccurate data.
- Right to erasure – request data deletion (if no longer needed for processing).
- Right to restrict processing – limit the use of your data.
- Right to data portability – request data transfer to another service.
- Right to withdraw consent – opt-out of personal data processing.
6. Cookies
Our website uses cookies to enhance service performance. Users can change browser settings to disable them, but this may affect site functionality.
7. Changes to the privacy policy
We reserve the right to change the Privacy Policy. All updates will be published on the website.
8. Contact information
If you have questions about data processing, contact us.
Using our website and services implies your consent to this Privacy Policy.